Service Level

> 99.9 % availability of your mdex services with mdex service level agreements

We are on hand to assist you

With our various different service level agreements (SLA) we guarantee you a permanent > 99.9% availability of your mdex services contractually. Add extra back-up to your mdex services and rely on a permanently available support engineer 365 days a year, 24 hours a day, benefit from our proactive fault reporting and secure your services on a site-redundant basis with a contractually guaranteed availability of > 99.9%.

Platinum Service Level Agreement Example

We operate two German computer centres for the necessary site redundancy, guarantee a 24/7 service level and run an ISO 27001-certified information security management system:

PDCA Plan do check act ISO 27001

Image: PDCA Model of the mdex Information Security Management System (ISO 27001 ISMS)

All the benefits at a glance:

  • Enhanced quality of service
    for high-availability / critical applications
  • 24/7 support
    around the clock, 365 days a year
  • Active reporting
    of faults and suspicious activity
  • High-availability
    of > 99,9%
  • Economical operation
    thanks to lower staff costs involved in own fault clearance

Consultancy on availability and service level agreement