Our targets - Reliability and quality

To provide our customers with optimum service quality we use the infrastructure of our parent company ic3s AG for our technical operations.

ic3s has been providing mobile network-related services to all German network operators; many virtual network operators and business customers since 1997 . Solutions in the fields of SMS / MMS; data transmission and billing are operated and maintained around the clock in ic3s' highly available data centres.

Availability

No matter what the application: a stable connection is a must to ensure the availability of individual components. Our administration team works 24/7/365 shifts and technical operations are sited in multiple locations and designed to be redundant. Data centre operation is guaranteed even if there should be a power cut lasting several days.

Security

Our customers entrust us with their business processes and data every day. We, and also ic3s, are thus very aware how sensitive data is and protect it via secure data centres and by strict separation of individual customer systems from one another. Over and above this ic3s AG regularly has additional external security audits carried out.

Performance

mdex aims to satisfy its customers' wishes in every regard. In order to guarantee the consistent quality of our services we use only highly scalable hardware and software platforms incorporating high-end equipment from leading manufacturers.

Human Resources

In our field technical factors are often at the forefront; however mdex places great value on having the right person in the right place. Because it is not only our technical competence which characterises us but also the commitment, experience and skills of our personnel.

High availability

Our infrastructure is operated in our own carrier grade level data centres.

Range of services

  • Continuous 24h/7d operations
  • Capacity adjustment of components provided
  • Availability of the mdex service: > 99 % p. a.
  • Certified security via internal and external audits
  • Online status of end devices and monitoring of data volume in your customer portal
  • Service level agreement (SLA) and support times as per your requirements
  • Up-to-date information thanks to internal and external error notifications from the relevant mobile network
  • Complete solution competence in cooperation with our partners – from field level to individual web portals