Teleservice for machine and plant management
Machine and plant teleservices allow you, the manufacturer, to provide your customers with a wide range of services, such as fault recognition, diagnosis, maintenance, data analysis, etc. Over and above this you minimize travel costs and service personnel time on site. The precondition for smooth teleservices is an uninterrupted transfer of data between the plant or machine and the service organisation.
Secure always-online connections
Using the private mdex IP network your service personnel can access your customers' plant or machines at any time using PCs, notebooks or PDAs. The always-online connection of the systems is carried out via a mobile network (GPRS, EDGE, UMTS, HSPA) or an existing DSL connection on site.
mdex services
mdex provides you with all the standard products required for reliable teleservices or analyses the project's individual communications and business processes together with you. Based on this a tailor-made m2m communications solution is developed to connect your application.
Your benefits at a glance
- Global remote access to systems using mobile networks, independent of Internet access
- One mdex manager for all your m2m requirements
Contact
Telephone: +49 4109 555 444
sales@mdex.eu
Plant monitoring in practice
Find some examples how our products are used in practice.
